Refund Policy

We offer a 14-day money-back guarantee on all Rise & Lead Institute products. If you are not satisfied with your purchase, you may request a full refund within 14 days of your order date. You do not need to explain why, although we always welcome feedback that helps us improve.

Refunds are processed by our payment provider, Paddle, which acts as the Merchant of Record for all orders placed with us. To request a refund:

• visit paddle.net and look up your order using the email address you purchased with; or
• email us at hello@riseandlead.fit, or contact us through the Member Portal, and we will raise the request for you.

Once approved, the refund is returned to your original payment method. Timing depends on your bank or card issuer, and typically takes a few business days.

For products that include one-to-one mentorship or a scheduled debrief session, the 14-day guarantee applies in the same way. Where sessions have already been delivered, we may refund the unused portion of your purchase. If you need to reschedule a session, let us know as early as you can and we will do our best to accommodate you.

If you have been charged twice, charged after cancelling, or believe a charge is incorrect, contact us or Paddle. Billing errors are refunded in full regardless of the 14-day window.

This policy sits alongside — and does not limit — any refund or cancellation rights you have under the consumer law that applies to you. Payment, billing and refund mechanics are also governed by Paddle’s Refund Policy.